Frequently Asked Questions

FAQ

If you have any questions about Sox Footwear, the answer will be here…

Sox Products

What product care would you suggst?

We believe in creating top-class quality socks for our athletes. Here are a few tips to make your sox last even longer.

  • Machine wash in cold or 40°C / 104 °F water.
  • Do not iron or bleach the socks. 
  • Avoid using the dryer, but sox can handle the heat. 
  • Just be awesome every day while wearing the socks.
Which size sock should I order?

We have four sizes available:

  • S for size 12 (kids) – 3 shoes
  • M for size 4-7 shoes
  • L for size 8-12 shoes
  • XL for size 13+ shoes
Sock types and lengths

Ever wondered what sock to wear and when? We’ve got you covered with a simple explanation of length, padding and material within the Sox Footwear range. Read more here

Do you manufacture custom socks?

Yes, all the Sox Footwear socks are manufactured by The Sox Factory in Pretoria, South Africa. You can create your own custom brand for teams, clubs, corporates, new businesses and many more. Please visit our custom section for more information.

Sox Crew

I want to be a sox ambassador!

If you want to be part of the Sox Crew, please pop us a message on any of our social media channels. We’re always scouting for new upcoming stars to join the crew.

Online Store 

Do you have free shipping?

We do offer free delivery on both Sox Footwear RSA and UK sites. No need to buy 3 pairs to get free shipping, we think we’re cool like that. All online orders on https://soxfootwear.com/ is free within South Africa and all orders from https://soxfootwear.co.uk/ is free in the United Kingdom. 

How long does delivery take?

It ranges between 2-5 working days. We usually send the package within the day of when the order was placed, unless it’s a weekend, then we send it on Monday. We are located in Pretoria, shipping to Johannesburg and surrounding areas are quicker than other provinces, but shouldn’t be longer than a day or two.

I ordered the wrong size, what now?

Send us an email at [email protected]. We’ll send you a voucher code and you can order again online.

RETAIL 

I want to become a stockist?

Wow, this is so cool! We would love to be in your shop. Please send us an email at [email protected] or apply online on our B2B platform.

All cycling shops can order through our exclusive distribution partner Rush Sports.

Where can I find your brand?

All our stockists are listed here