Frequently Asked QuestionsFAQ
If you have any questions about Sox Footwear, the answer will be here…
What product care would you suggst?
We believe in creating top-class quality socks for our athletes. Here are a few tips to make your sox last even longer.
- Machine wash in cold or 40°C / 104 °F water.
- Do not iron or bleach the socks.
- Avoid using the dryer, but sox can handle the heat.
- Just be awesome every day while wearing the socks.
Which size sock should I order?
We have four sizes available:
- S for size 12 (kids) – 3 shoes
- M for size 4-7 shoes
- L for size 8-12 shoes
- XL for size 13+ shoes
Sock types and lengths
Ever wondered what sock to wear and when? We’ve got you covered with a simple explanation of length, padding and material within the Sox Footwear range. Read more here
Do you manufacture custom socks?
Yes, all the Sox Footwear socks are manufactured by The Sox Factory in Pretoria, South Africa. You can create your own custom brand for teams, clubs, corporates, new businesses and many more. Please visit our custom section for more information.
I want to be a sox ambassador!
If you want to be part of the Sox Crew, please pop us a message on any of our social media channels. We’re always scouting for new upcoming stars to join the crew.
Do you have free shipping?
How long does delivery take?
It ranges between 2-5 working days. We usually send the package within the day of when the order was placed, unless it’s a weekend, then we send it on Monday. We are located in Pretoria, shipping to Johannesburg and surrounding areas are quicker than other provinces, but shouldn’t be longer than a day or two.
I ordered the wrong size, what now?
Send us an email at [email protected]. We’ll send you a voucher code and you can order again online.
I want to become a stockist?
Where can I find your brand?
All our stockists are listed here